Investigative Agency Cuts Costs & Accelerates Case Turnaround

• Expensive human transcription: In-house transcriptionists were costly for both U.S. ISS and their clients.
• Time-intensive QC requirements: Investigators spent excessive time correcting errors across multiple transcript reviews, sometimes requiring two separate passes.
• Accuracy issues with AI alternatives: Previous AI transcription software produced too many errors despite, still requiring extensive manual correction.
• Client budget constraints: Cost-conscious government clients needed affordable investigation services without compromising quality.

Rev's Ready to Certify transcription service addressed U.S. ISS Agency's core operational challenges:

• Fixed, transparent pricing: Per-minute rates enabled predictable budgeting and locked-in client contracts.
• Court-ready accuracy: 99%+ accuracy eliminated the need for extensive QC reviews.
• Rapid turnaround: Fast processing enabled investigators to complete reports without transcript-related delays.
• Custom template integration: Rev worked with U.S. ISS to incorporate their memo-style transcript format, delivering documents ready for client delivery.

Rev transformed U.S. ISS Agency's investigation workflow and business model:

• Massive time savings: QC review reduced. "It takes us minutes, not hours or days to go through a transcript."
• Significant cost reduction: Clients save thousands of dollars per investigation. "Our clients know that they're going to have an investigation done more cheaply."
• Contract expansion: Cost efficiency enabled U.S. ISS to secure a county government contract. “We now have a contract with the county to conduct investigations and we're able to do them far more inexpensively than we ever have been.”
• Enhanced client retention: "If you want to keep clients, you have to make it affordable to them."
• Faster case completion: Investigators spend more time on analysis and report writing rather than transcript correction.