Rev Helps LitBrains Delivers Consumer Insights

Tight deadlines for critical consumer research

Liss' consultancy serves as the voice of the consumer and helps her clients stay in touch with shifting customer needs and desires. Because LitBrains' clients depend on up-to-date consumer data, Liss often has to meet tight deadlines. It’s important to her and her clients to avoid becoming a bottleneck and delaying project completion.

Waiting even a few days to receive transcripts of her audio recordings was not a viable option. Liss needed accurate transcripts fast, to maintain her workflow and meet deadlines with confidence.

An incredibly fast, convenient, and affordable transcription service

With Rev, Liss can easily upload thousands of minutes of audio content and receive transcripts in 12-24 hours for most files. With Rev’s optional rush turnaround service, she can receive files up to 10x faster. She says Rev’s quick turnaround times were a huge improvement over other, slower providers:

“I like using Rev because it’s quick. The 24-hour turnaround is wonderful. It used to be a week, using the traditional providers. Rev saves me time.”

With the hours of time she saves on every project, Liss can work more efficiently and submit deliverables sooner to her clients. As she explains, speedy transcript delivery isn’t just a “nice-to-have.” It’s a necessity for LitBrains and their clients:

“The speed is a really big deal for us. Without the Rev transcripts, it would add a ton of time to our work.”

With thousands of professional transcribers available 24-7, Rev is able to meet LitBrains' short turnaround times.

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Convenience with security

Along with affordable pricing and fast delivery, Liss loves the convenience of uploading audio files through Rev’s secure website. She often travels for focus groups or to meet respondents. And when she does, Rev’s simple user interface makes submitting her files a snap, no matter where she is.

“I’m always on the go. So it’s nice that you guys are a website. It’s super easy to access you through Wifi.”

Describing Rev’s service with one word was easy for Pam:

“Convenient. I literally can just plug my little cigar recorder in, and I know that some transcriber in the Rev network is busy at work on my files.”

Instead of wasting time with a clunky, poorly-designed interface or a complicated ordering process, Liss can spend more time focusing on what she does so well—bridging the gap between her clients and their customers.

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Affordability for quality

Like any other business, vendor pricing matters to Liss . Paying an expensive transcript provider for her many hours of recorded interviews would be unaffordable and unsustainable for LitBrains.

“If I was working with a 90-minute focus group and I needed a transcription, the cost would add up very quickly. Rev’s price was much lower than many of the other vendors I looked at.”

Rev’s $1.00 per minute pricing was the economical solution to her transcription needs. And because the flat-rate pricing is so transparent, it’s easy to calculate the cost of each order. There are no hidden fees, complex formulas, or surprises.

Another key benefit for Liss is that, unlike many of their competitors, Rev doesn’t charge extra for multiple speakers, heavy accents, or niche jargon. Whether she’s interviewing one native English speaker or a focus group of multiple speakers with diverse accents, she pays the same flat rate.

As Liss explains, Rev’s pricing was a crucial factor in selecting a vendor:

“The pricing is really important to us. I can’t say it enough. The fact that Rev is so fast and inexpensive is just huge for us.”